State Farm® Insurance Agent Jordan Hardy

"It was 4:45 pm and due to a situation that arose, I called my insurance agent, and spoke with Marianna Ruemund. She was very pleasant on the phone, and we spoke about needing a policy as soon as possible, gave her the information, and we got off the phone. I thought to myself, "it is late and I won't get it before tomorrow." I was resigned to that fact, and she said "let me see what I can do." She quickly got off the phone, and at 5:05 pm, the policy was written up with what she needed to do, called me and said it was on its way and saved my bacon! She was very patient with me in explaining things, and she has been so each time I have called the office. I am so grateful!!! Patricia D."

"Reply: Yes I "was" a member with you specifically. Policy number 137 5187-D10-44C I was with State Farm for years with no problem at all. I've had no violations at all and no accidents. In August of 2021 I was getting out of my car at work and a gust of wind blew my car door into the car next to me. It left a finger tip sized ding in the door of the other car. I made a claim and got it fixed. However, State Farm listed it as an at fault collision accident. Which insurance companies look at that the same as if I had crashed into someone. I called and they refused to change it. So I left since they weren't willing to work with me. But since then (because of that) and at least for another year and a half, my insurance rates are through the roof everywhere I go."

"When I did business with Mariana she not gave me better coverage than the insurance I had. she also told me about other products that State arm had. We didnot need most of them but she told me about an umbrella policy that I very very interested in and is now part of my policy. She also increast my renters coverage with out raising the cost mrore than a few dollars. With all the added coverages she found for me my mpnthly payment was still about $100.00 less. When I left the office I felt that I had made a very good friend."

"Jordan explains things like no insurance agent I've ever worked with. She brings excitement to the conversation because she actually loves what she talks about! She's good at breaking things down and not moving too fast (so you don't miss key details). She is open and transparent with her knowledge so you feel that she isn't hiding anything from you. Highly recommend her as a top-notch insurance agent with many years of experience to back her up!"

"On January 5, 2023, I went to the Jordan Hardy State Farm Agency in Orem to change my State Farm Agent and have two policies updated. Jordan informed me that even though she wasn't going to make any money by updating my two policies that she was happy to do so. I informed her that I appreciated her assistance, and I would refer potential customers to her. I called Jordan approximately one week later to request a boat insurance quote and left a message for her. After not receiving a return call from Jordan, I called her again a few days later and left another message requesting a call back from her. After not receiving a call back from Jordan, I called the State Farm Corporate toll-free phone number and ask if my two policies have been updated. I was informed that they only received a request from Jordan to update one of my policies. On January 20th, I called Jordan's office and left a 3rd message requesting Jordan return my call. Jordan once again hasn't returned my call. I had an incredible State Farm Agent for many years and State Farm terminated his agency. Since then, I received terrible service from several State Farm Agents however, Jordan has made it crystal clear not to renew my two State Farm policies. I called Bryan Nelson, owner of blue Valley insurance who has provided exemplary service to me for years for my home, auto, health, business, and now he will also handle my life insurance. Unfortunately, I had a claim last year and Brian was extremely proactive and went beyond the call of duty to assist me with my claim. He's extremely caring and highly knowledgeable."